Brand Legitimacy
Adapted from Lichtlé et al. (2018) (3 dimensions)
Cognitive legitimacy (7-point scale)
- Today, brand X acts in accordingly to what it was before
- Brand X hasn’t altered its actions since its origin
- Brand X continues its missions just like before
- Brand X realises missions identical to those it undertook initially
Pragmatic legitimacy (7-point scale)
- Brand X’s communication is efficient
- Brand X’s communication is impactful
- Brand X’s communication is appropriate
Moral legitimacy (7-point scale)
- Brand X seeks to defend consumers’ interests
- Brand X uses its notoriety to bring answers to environmental issues
- Brand X acts concretely to solve environmental issues
- Brand X acts towards informing and defending consumers
Lichtlé, M.-C., Nabec, L., Roux, D., & Chevalier, C. (2018). Legitimacy of consumer associations and perceived vulnerability of their users: Effects on intentions to trust consumerist associations. Recherche et Applications En Marketing (English Edition), 33(1), 53–72. https://doi.org/10.1177/2051570718756553